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Continue to ChatShould we include service credits when we design a service level agreement? http://1stoutsource.org/should-we-include-service-credits-when-we-design-a-service-level-agreement/
Should we include service credits when we design a service level agreement? http://1stoutsource.org/should-we-include-service-credits-when-we-design-a-service-level-agreement/