Telefónica accused of being irresponsible The Communications Workers Union (CWU) has accused Telefónica UK of being irresponsible with its outsourcing strategy, putting livelihoods at risk and eroding employee rights and benefits. The union has pointed

RACI is an acronym that stands for: Responsible, Accountable, Consulted and Informed. A RACI chart is a matrix of all the activities or decision making authorities undertaken in an organisation set against all the people

MEA (Means-Ends Analysis) is an a approach that puts together aspects of both forward and backward reasoning in that both the condition and action portions of rules are considered when we decide which rules to

The impact of TUPE on employees rights I have posted a short slideshare on the issue of TUPE and outsourcing as this is very likely to become more of an issue after Brexit. Article source:

Leadership and motivation? Research on motivation and leadership continued for many years with little interaction between the two areas, although more recently motivational concepts have been drawn upon to understand leadership processes. Many motivational theories

Outsourcing is becoming more sophisticated and has a role in improving heathcare despite the hysterical reaction we often see to any form of private involvement in the NHS. More advanced heathcare systems have been using

How to do a Force Field Analysis Purpose of Tool It can be used to identify those forces that both help and hinder the solution to an issue or problem so that the positives can

Effective Cold Calling Cold-calling a client is often regarded as the equivalent of clutching at straws in terms of generating business – and research has shown that out of all prospecting methods, cold-calling is the

By Emma Young Scent plays an often under-appreciated role in sexual attraction, helping to account for why visual attractiveness alone can’t explain just how physically attractive a person is perceived to be. But what role