Is Outsourcing Profitable? – Lecture by Prof Strassmann

In this video Prof Strassmann considers, in a very careful way, whether Outsourcing can be profitable. The short answer to this is yes if it is done corrrectly and he points to the main reasons for failure steming from managements inability to manage the process correctly. Especially it seems when it comes to deciding which functions should be considered.
Overall a very erudite and insightful contribution.

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