May 2018
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Cielo is a Leader in recruitment process outsourcing

“As we continue to explore new frontiers in technology, extend our reach to new places around the world and break new ground in the candidate and client experience, we remain committed to maintaining the high quality of service our clients expect from us,” said Sue Marks, Cielo’s Founder and CEO. “Once again being recognized as a Leader by Everest Group and their peers in the analyst community shows sustained excellence even as we focus on growth and plan for future success in a fast-changing market.”

Everest Group’s 2018 Recruitment Process Outsourcing Service Provider Landscape with PEAK Matrix Assessment evaluated 21 established RPO service providers based on the absolute as well as relative year-on-year movement for specific criteria, including market success, scale, scope, technology capability, delivery footprint and buyer satisfaction. The providers were then categorized into three categories: Leaders, Major Contenders and Aspirants. Leaders, like Cielo, were placed in the top quadrant for both market success and delivery capability.

Cielo was highlighted specifically for the launch of Cielo TalentCloud, a suite of three technologies that includes: SkyRecruit, an exclusive CRM platform that provides the most advanced and recruiter-friendly tools for targeting, nurturing and engaging top talent; SkyAnalytics, a platform that provides prescriptive and actionable insights from market and internal data sources; and SkyLabs, an innovation engine whereby Cielo tests and pilots new and emerging technologies, tools and processes to understand how they could (or would not) help clients reach their goals.

“Cielo’s focus on enhancing its technology and developing new and innovative solutions for its customers has enabled it to stay ahead of the competition, which is reflected in Cielo being consistently featured in the Leader’s quadrant in Everest Group’s RPO PEAK Matrix,” said Arkadev Basak, Vice President, Everest Group.

About Cielo

Cielo is the world’s leading strategic Recruitment Process Outsourcing (RPO) partner. Under its WE BECOME YOU™ philosophy, Cielo’s dedicated recruitment teams primarily serve clients in the financial and business services, consumer brands, technology and media, engineering, life sciences and healthcare industries. Cielo’s global presence includes 2,000 employees, serving 154 clients across 92 countries in 36 languages. The industry has verified Cielo’s reputation for executing innovative solutions that provide business impact through numerous awards and recognitions, including its #1 position on the HRO Today RPO Baker’s Dozen listing, PEAK Matrix Leader placement by Everest Group and Industry Leader designation by NelsonHall. Cielo knows talent is rising – and with it, an organization’s opportunity to rise above. For more information, visit

Cielo Contact:
Matt Quandt




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Government contracts still driven by price

Price still main driver in outsourcing selection

Outsourcing sector bosses have told MPs that the Government’s procurement proposition had gone “too far” in a quest to keep costs down and that the system needs overhauling, in the wake of Carillion’s collapse.

Speaking to a parliamentary select committee on Tuesday morning, Rupert Soames of Serco said that in his four and a half years leading the company, the only contract he could remember winning on any factor other than price was to manage facilities for Barts Health NHS Trust. Mr Soames said this proved that Government outsourcing was still mainly based on cost, rather than the expertise that private companies could offer.

Phil Bentley, chief executive of Mitie who was also appearing before the committee, said: “There’s always this drive to the lowest price as the easier answer.” He added that he thought more conversations between the public and private sector prior to a contract being awarded would help. “Innovation is taken out of the bids because the OJEU rules [for tendering work] are about creating a level playing field,” he said.

The committee was meeting as part of a wider investigation into the way the Government uses the private sector for services such as running schools and prisons, following the collapse of outsourcing company Carillion in January.

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Spend more time spent abroad and find yourself

A gap year abroad can broaden more than your horizons

by Emma Young

The idea that taking a gap year allows you to “find yourself” is often derided. But if you spend that time living in one foreign country, it just might. And if you can make it years, even better. 

Hajo Adam at Rice University, US, led what his team say is the first empirical investigation of the effects of living abroad on “self-concept clarity” – how clearly and confidently someone defines who they “are”. Since people are increasingly spending time living abroad for work or study – and since other “transitional” life experiences, such as getting a new job or getting divorced have been associated with decreases in self-concept clarity – it’s important to study this, the researchers write in their paper in Organizational Behavior and Human Decision Processes.


The researchers recruited a total of 1,874 people to take part in a series of studies. The first involved 296 people, recruited online. Half had lived abroad at some point. They all completed a 12-item self-concept clarity scale, indicating the extent to which they did or didn’t agree with statements like: “In general, I have a clear sense of who I am and what I am” and “I seldom experience conflict between the different aspects of my personality”. Those who had lived abroad had a clearer self-concept.

But might this be because this type of person is more likely to pursue opportunities abroad? To find out, the team recruited 261 more people, 136 of whom had lived abroad. The others hadn’t yet, but had definite plans to, with most intending to move within around nine months. As well as the self-concept clarity scale, participants completed an assessment of their “self-discerning reflections” – such as: “I have figured out if my relationships with others are driven by my own values or follow the values of those around me” and “I have determined whether my personality is defined by who I truly am or by the culture I grew up in”. 

Those participants who’d already lived abroad had clearer self-concepts than the others who shared the same plans to live abroad but hadn’t travelled yet, and this was explained statistically by their higher scores for self-discerning reflections (this was after controlling for a range of demographic and personality variables). These results suggest that time abroad increases self-discerning reflection and in turn this leads to greater self concept clarity.

Other studies the researchers conducted, including in some cases with students from dozens of different countries, led them to conclude that it’s total time spent living abroad – rather than the number of different countries lived in – that makes for greater self-concept clarity (among these participants the average time spent living abroad was 3.3 years). Greater clarity can also have a practical advantage: international students who’d spent more time living abroad reported feeling clearer about their future career direction, an outcome that was mediated by increased self-concept clarity.  

“The fact that we found consistent support for our hypotheses across different subject populations…mixed methods…and complementary methods of self-concept clarity…highlights the robustness of living abroad on self-concept clarity”, the researchers write. “The present research is the first to show that living abroad can change structural aspects of the self-concept.” 

Other research has found that living abroad can influence the content of a person’s self-concept – with words such as “adventurous” being added to their self-descriptions. But the new findings suggest that, because living abroad, away from your usual cultural environment, allows you to confront and perhaps redefine what truly is and isn’t important to you, it also leads to improved confidence in and clarity about who you are.  And the longer you live abroad, the more self-discerning reflections you’re likely to have, the researchers write.

The paper concludes with a quote from a 1919 book called Travel Diaries of a Philosopher by German philosopher Hermann von Keyserling: “The shortest path to oneself leads around the world.” The researchers add: “Almost 100 years later, our research provides empirical evidence in support of this idea.” 

Emma Young (@EmmaELYoung) is Staff Writer at BPS Research Digest

The shortest path to oneself leads around the world: Living abroad increases self-concept clarity

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