Month: August 2018

Is there a crisis in local government outsourcing?

Worrying times for local public sector outsourcing contracts.

Has the third bus arrived with the latest big outsourcing company to report troubles? Following the collapse of Carillion and the losses reported by Capita along comes the announcement of a massive drop in Interserves’ share price and the inevitable ongoing discussions about the viability of the outsourcing model – especially within the public sector.

These three companies share many similarities they are – (or were, in the case of Carillion) – companies spanning the continents and offering services in an array of diverse sectors. Capita for example a multinational business operating in Europe, Africa and Asia, with  a split in its services about fifty-fiftyhalf between the public and private sectors.

Business logic suggests the wide range of skills and experience offered by this kind of international, inter-sectoral organisation, can be a big plus to local government and other parts of the public sector. And most certainly the NHS could benefit from the know-how of senior personnel in business.

Should care be outsourced?

But such size and diversity can also be a weakness when an organisation becomes too big and geographically spread, it can become difficult to coordinate its service delivery potentially leading to confusion, duplication and waste.

Nevertheless, we should not overstate the problems of giant outsourcing companies. They have become part of the local government landscape and many councils depend on them. And most, close to 90%, of all local government contracts work and deliver positive benfites in cost and the delivery of services.

But taken together the recent spate of crisis stories suggests to local authorities and other parts of the public sector that to become too dependent on huge multinationals and to become at risk to uncontrollable market forces is something to be avoided. Public perception of outsourcing is poor and any short term crisis that impacts the delivey of public services receives due attention from the public and politicians alike.

The important lessons coming from the recent crisis are well known and researched. Large scale companies often will under-bid to gain the business, and there is evidence that these organisations continually grow by acquisition, or the under-bidding of contracts to gain turnover share rather than a more organic growth approach. They have to keep running to avoid the collapse. The way it was put to me on one of the bids I was involved with was ‘we bid low to get the contract then when we are in we can get the contract changed to our advantage.’ But sometimes it does not work out like that!

For the public sector contract and procurement managers the pressure to get costs down over-rides sensible decision making and evaluation of bids. They are too tactical in their decision making and think they are doing a good job by squeezing down the price and pushing all the risk onto the suppliers. Well that gets them no-where when the contract collapses! So there are two sides to these problems: aggressive selling by suppliers to get the business and force out competition, and poor procurement and contract management prectices within the public sector.

 

Article source: https://www.localgov.co.uk/A-crisis-in-local-government-outsourcing/45223

Article source: http://roymogg.com/a-crisis-in-local-government-outsourcing-localgov-co-uk-your/

Physically active academic school lessons boost pupils’ activity levels and focus

GettyImages-598216698.jpgBy Christian Jarrett

For various reasons, children in many countries are increasingly sedentary and childhood obesity is a growing concern. At the same time, research tells us that physical activity is good for children’s minds and bodies, and that if they develop active habits in their youth, they tend to keep them up into adulthood.

It would surely help if children were more active at school, but with growing academic pressures, teachers will tell you that it is difficult to justify sacrificing vital maths and English lessons for more PE classes or games. A possible solution: make academic lessons more physically active. A new trial of a 6-week intervention comprising 18 ten-minute active maths and English lessons, published in Health Education and Behavior, suggests that such an approach has great potential.

Emma Norris at UCL and her colleagues recruited hundreds of pupils aged 8-9 from 10 London schools. Half were allocated randomly to the active lesson intervention. While they were doing those special classes, the other half of the children acted as a comparison and completed typically taught 10-minute maths and English classes.

Children enrolled in the intervention followed the “virtual traveller” protocol, which involved them performing physical exercises, such as running on the spot, while they travelled the world answering math or English quiz questions pertaining to different countries.

Virtual travel from country to country was depicted via Google Earth videos and other materials embedded in the teacher’s interactive white board presentation.

Further physical activity came from the exercises the children performed to signal whether a given math or English quiz answer was true or false – such as jumping jacks for “true” or performing a football kick for “false”.

Norris and her team had the children wear motion trackers during the classes and also outside of class for two school days per week and two weekend days (these measures were taken at baseline, during the six-week period, and for a few months beyond). Trained observers also monitored the children’s on-task behaviour in class, and the kids completed questionnaires about their engagement levels.

In some ways, the trial was a win-win: the children in the active intervention were more active (based on more light and moderately vigorous activity) during their “virtual traveller” lessons as compared with the control group kids, and what’s more, they also displayed more on-task behavior, in terms of staying more focused on the lesson, following instructions and making more eye contact with their teacher.

This is very promising but perhaps not quite as good as might have been hoped. The children in the active intervention were mostly no more active than the control kids when averaged across entire school days, nor at the weekends, and this was this case both during and beyond the end of the study. That is, they were more active in the specially designed active lessons (it would have been odd if they weren’t), but mostly this didn’t boost their activity levels enough to make any difference when averaging across the whole day (and didn’t spill over into their habits at the weekend).

This lack of a broader benefit could be because the activities in the “virtual traveller” class were not intense enough; the classes were too short and/or infrequent; or perhaps the children compensated for all their in-class exertion by relaxing more later in the day.

Another disappointment is that the physically active lessons did not boost the pupils’ self-reported engagement levels. On the other hand, and interpreting this result more positively, the extra physical activity did not harm their engagement either.

It will be interesting to follow this line of research and see whether longer and/more intense physically active lesson programmes could have bigger benefits for pupils’ lifestyles and whether active lessons might also have an impact on children’s educational performance in the long run.

Physically Active Lessons Improve Lesson Activity and On-Task Behavior:
A Cluster-Randomized Controlled Trial of the “Virtual Traveller” Intervention

Christian Jarrett (@Psych_Writer) is Editor of BPS Research Digest

Article source: http://feedproxy.google.com/~r/BpsResearchDigest/~3/gtNMpdKqnqM/

Strangers are more likely to come to your help in a racially diverse neighbourhood

GettyImages-875961534.jpgBy Alex Fradera

The “Big Society” initiative – launched at the turn of this decade by the incoming British government – was a call for politics to recognise the importance of community and social solidarity. It has since fizzled out, and for a while communitarianism fell out of the political conversation, but it has returned post-Brexit, sometimes with a nationalist or even nativist flavour. The US political scientist Robert Putnam’s research is sometimes recruited into these arguments, as his data suggests that racially and ethnically diverse neighbourhoods have lower levels of trust and social capital, which would seem an obstacle to community-building. But an international team led by Jared Nai at Singapore Management University has published a paper in the Journal of Personality and Social Psychology that suggests that diverse neighbourhoods are in fact more likely to generate prosocial helpful behaviours.

Putnam’s work tallies with a distinguished psychological idea, conflict theory, which suggests salient distinctions between people in an area heightens a sense of competition between groups over resources. Because race is so visible – neuroscientific studies suggest we perceive it earlier even than gender – the argument goes that racially diverse areas lead people to, as Putnam puts it, hunker down and withdraw. Consistent with this view, Putnam’s data shows that multicultural areas have lower levels of trust – even between people of the same race – and some evidence, but not all, has shown this has a knock-on adverse effect on civic engagement and volunteering.

Nai’s team predicted that despite this, racially diverse areas would show more, not less prosocial helping. They drew on contact theory, which suggests that active contact with people from other groups humanises them. In particular, such contact leads people to view their own identity as broader, potentially encompassing all of humanity – this could be a mechanism to encourage prosociality. As most of the contact theory work puts people in extended face to face interactions, the question was whether mere ambient diversity will help (simply being around other people who look different).

A first study showed that diverse areas have a more prosocial online buzz. Nai’s team pulled 60 million tweets and identified the usage frequency of words from James Pennebaker’s “prosocial dictionary” that are known to correlate with a desire to help others. Indexing across 200 metropolitan areas, they found that tweets from more racially diverse areas used prosocial language more frequently. But language is an indirect measure, and it may be that people with that style voluntarily move into areas that are more diverse. So Nai’s group looked at international data, as moving country is rarer than moving cities, and at levels of actual (reported) helping. The data came from a 2012 Gallop World Poll that asked “in the past month, have you helped a stranger?”. Across 128 countries, Nai’s team found that it was the more ethnically diverse countries that scored a greater frequency of yes responses to this question.

Next, Nai’s team wanted to see if the factor that turned diversity into helping was people having a broader sense of identity. They surveyed US people online using the same helping question used in the Gallop poll, and replicated the greater diversity/greater helping correlation for different zip codes for around 500 participants (good gender balance, average age 33). They also asked the participants how much they identified with three groups: people in my community, Americans, and all humans everywhere. They found that diverse neighbourhoods were associated with higher identification with all of humanity, and statistical analysis suggested, but could not prove, that this (and only this) form of identification was driving the helping behaviour.

Finally, the researchers looked at help for outsiders during a crisis. Real data from a helping website set up following the Boston marathon showed that more offers of help came from zip codes that were more racially diverse, even after controlling for distance from site and wealth of the zip code. And in an online experiment, 300 participants stated they would be more likely to offer help following a bombing when they had been asked to imagine living in a very diverse neighbourhood – again mediated by a greater sense of connection to humanity. 

All the studies controlled for a range of factors related to area or nation, such as income / national economics, education, urbanisation, and religious diversity. One weakness is that apart from the last study, all this work is correlational. It would be interesting to track neighbourhoods over time to see how changes have an impact dynamically – maybe an area renowned for its diversity that evolved organically over decades would have a different attitude to the idea of “one humanity” than a neighbourhood with no sense of itself as diverse per se and that had changed fairly rapidly due to impersonal market or governmental forces. 

An interesting detail from the international study is that trust scores (available for a subset of nations) were lower in more ethnically diverse countries, in line with the Putnam data. So it seems that a populace can both be less trusting and more willing to help strangers, which is something to puzzle on. But regardless, the new data pushes back against the assertion that diverse neighbourhoods struggle to show communal spirit, and suggests that ambient contact with those superficially different can underscore our common humanity and obligations to one another.

People in more racially diverse neighborhoods are more prosocial

Alex Fradera (@alexfradera) is Staff Writer at BPS Research Digest 

Article source: http://feedproxy.google.com/~r/BpsResearchDigest/~3/bRE_C6GXHZs/